Return Policy

Last updated on 28/02/2025

At Pure Jewels, we are committed to delivering an exceptional shopping experience. If you are not completely satisfied with your purchase, we offer a hassle-free return and exchange policy to ensure your peace of mind.

1. 15-Day Money-Back Guarantee

We offer a 15-day money-back guarantee for eligible products.

• Eligibility: Items must be returned within 15 days from the date of delivery.
• Conditions:
  
  • The product must be unused, in its original condition, and include all original packaging, certificates, and documentation.
  • A processing fee of ₹1,000 will be deducted to cover shipping and administrative expenses.
• Exclusions:
  
  • Customized or personalized jewelry.
  • Items that have been resized, altered, or damaged post-delivery.
  • Products previously exchanged under this policy.

2. Exchange Policy

• Within 15 Days:
  
  • Items may be exchanged for a product of equal or higher value.
  • The item must be returned in its original condition with all accompanying documents.
• Beyond 15 Days:
  
  • Exchanges may be considered at our sole discretion and could be subject to additional charges based on the product’s current market value and condition.

3. Order Cancellation Policy

• Within 24 Hours:
  
  • Orders canceled within 24 hours of placement are eligible for a full refund, minus a 1% payment gateway fee.
• Beyond 24 Hours:
  
  • Cancellations after this period will incur a ₹1,000 processing fee, along with a 1% payment gateway charge.

4. Return Process

To initiate a return or exchange, please follow these steps:

1. Contact Customer Support:
   
   • Email: support@purejewels.co.in
   • Phone: +91 947 947 1400 (Monday to Saturday, 11 AM - 5 PM)
2. Obtain a Return Authorization:
   
   • Our team will issue a Return Authorization Number (RAN) and provide return instructions.
3. Secure Packaging & Shipping:
   
   • The item must be securely packaged, ensuring it includes all original documentation.
   • The return shipping details will be provided upon authorization.

5. Refund Process

• Refunds will be processed within 7-10 business days after receiving and inspecting the returned item.
• Refunds will be credited to the original payment method used at the time of purchase.

6. Additional Terms

• Pure Jewels reserves the right to decline returns or exchanges if the product does not meet the eligibility criteria.
• For hygiene and safety reasons, certain items such as earrings may not be eligible for returns or exchanges unless found to be defective.
• Shipping fees, where applicable, are non-refundable.

Customer Support

For any assistance, please contact our dedicated support team:

• Email: support@purejewels.co.in
• Phone: +91 947 947 1400 (Available Monday to Saturday, 11 AM - 5 PM)