Shipping policies

Last updated on 28/02/2025

At Pure Jewels, we are committed to providing a seamless and secure shopping experience. Please review our shipping policy to understand how we process and deliver your orders.

1. Order Processing

• Processing Time: Orders are processed within 1-2 business days after payment confirmation.
• Order Confirmation: A confirmation email will be sent with order details and tracking information once dispatched.

2. Shipping Methods & Delivery Timelines

Domestic Shipping (Within India)

We partner with leading logistics providers (Sequel Logistics & BVC Logistics) to ensure secure and timely deliveries.

• Standard Delivery: Estimated delivery within 5-7 business days.

International Shipping

• Currently, we do not offer international shipping.

3. Shipping Charges

• Domestic Orders: Shipping charges are calculated at checkout based on the delivery location and order value.
• Free Shipping: Complimentary shipping is available on all orders above ₹50,000 within India.

4. Order Tracking

• Once shipped, a tracking number will be emailed to you, enabling real-time tracking of your shipment.

5. Packaging & Security

• Secure Packaging: All orders are carefully packaged in tamper-proof and discreet packaging to ensure safe delivery.
• Signature Requirement: A signature is required upon delivery for security purposes.

6. Delivery Acceptance Guidelines

• Inspection Upon Delivery: Customers are advised to inspect the package for any signs of tampering or damage before accepting the delivery.
• If the package appears tampered with, please refuse delivery and contact our support team immediately.

7. Order Cancellations & Modifications

• Cancellations: Orders can be canceled within 24 hours of placement. A 1% payment gateway charge may be deducted.
• Modifications: Changes to orders must be requested within 24 hours of purchase by contacting customer service.

8. Returns & Exchanges

• Return Window: Returns are accepted within 15 days of delivery, provided the item remains in its original, unworn condition with all packaging and documentation intact.
• Exchange Policy: Customers may request an exchange within 15 days of delivery. For further assistance, please contact customer support.

9. Customer Support

For any inquiries or assistance, feel free to reach out to us:

• Email: support@purejewels.co.in
• Phone: +91 947 947 1400 (Available Monday to Saturday, 11 AM - 5 PM)